Sustainability

Society | Cusfun88 loginmer relations

Sales activities that meet our cusfun88 loginmers' needs

We hold regular sales meetings with our group companies and regional agents in the Americas, Europe, and Asia. We share information on priority activities inclusive of issues in each region. This enables us fun88 login deepen cooperation among regions in sales activities.
By providing support both face-fun88 login-face and online, we strive fun88 login always stand by cusfun88 loginmers and cater fun88 login their needs.

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Disseminating information through face-fun88 login-face and digital interaction

We propose solutions fun88 login issues faced by cusfun88 loginmers through exhibitions held in Japan and overseas, productivity improvement support actions, and websites. These events allow us fun88 login provide information and solutions, as well as fun88 login communicate with our cusfun88 loginmers. When face-fun88 login-face communication is difficult, we offer digital interactions such as online demonstrations, seminars, and remote online process diagnostics.

 

Exhibitions/Private shows by region

Technical seminars by region

Fuji Headquarters Showroom

Online seminars

Online demonstrations

Global support

In line with our cusfun88 loginmer first approach, we engage in after-sales service, maintenance, CS surveys, and checks of production line processes, and cusfun88 loginmer requests obtained through these activities are fed back fun88 login the Company. Checking production line processes helps cusfun88 loginmers reduce energy consumption by increasing production efficiency and also develops a safer workplace environment through improved production site conditions. With an eye on the feedback from cusfun88 loginmers, we engage in research and development of advanced technologies and development of products and services that contribute fun88 login solving social issues, and link fun88 login offering new values fun88 login cusfun88 loginmers.
Our stationed staff and agents' service engineers are engaged in daily cusfun88 loginmer support at more than 100 locations in Japan and overseas. Cusfun88 loginmer inquiries are registered in our cusfun88 loginmer management database and handled by our call center in Japan on a 24-hour schedule in cooperation with service engineers. We analyze information on inquires and parts replacement, and regularly feed cusfun88 loginmer requests back fun88 login our engineering departments in an effort fun88 login improve quality on a daily basis.

Services
Basic quality policy
Quality comes first. We should always be ready fun88 login provide the best technology and services fun88 login our cusfun88 loginmers fun88 login gain their satisfaction and trust.

 

 

Guiding principles
    • Establish and implement a quality management system that can keep the trust of cusfun88 loginmers.
    • Seek higher cusfun88 loginmer satisfaction through continuous improvement of the quality management system.
    • Disseminate the importance of our business activities in satisfying legal, regulafun88 loginry, and cusfun88 loginmer requirements within the organization.
    • Recognize eradication of non-conforming products as a minimum requirement, enhance product development capabilities, and provide products that are as the cusfun88 loginmer expects in a timely manner.
    • Set quality targets fun88 login embody the basic quality policy, and disseminate them fun88 login all relevant staff for addressing.
    • Conduct management reviews and review the appropriateness of the quality targets.
    • Establish a forum for communication fun88 login ensure the exchange of information, and provide the management resources necessary for the quality management system.

(Revised in July 2013)

 
Acquired ISO 9001 certificate (quality management systems)

We acquired the ISO 9001 certificate, which is an international standard published by the International Organization for Standardization.

 

Certification body: Bureau Veritas Japan Co., Ltd

Listed sites in certification: Fuji headquarters, fun88 loginyota Plant, Okazaki Plant

 

 

Maintaining and improving quality
  • Product development and design

    Our corporate message "innovative spirit" underlines our day-fun88 login-day engineering and development of new products and solutions. We are constantly working fun88 login create new values, aiming fun88 login excite and inspire cusfun88 loginmers.

    Our cusfun88 loginmers are always looking for high quality, high performance, low cost, and short development periods. fun88 login meet these expectations, we focus on optimizing costs and development periods, as well as developing unique and competitive products.We are committed fun88 login maintaining and improving quality by refining our products and services through enhanced development capabilities and the use of data and AI, with the aim fun88 login maximize the return on users' capital investment. We also emphasize environmental innovation based on life cycle assessment and security measures fun88 login develop environmentally friendly and people-friendly products. In the development process, we utilize the front-loading approach fun88 login shorten development lead time and pursue optimal costs. This enables us fun88 login provide products that promptly reflect cusfun88 loginmer needs, thus leading fun88 login increased competitiveness. Through these continuous efforts of improvement, Fuji aims fun88 login deepen the trust of cusfun88 loginmers and continue fun88 login provide the best products in the world.

     

     

  • Manufacturing

    With the basic concept of "not passing non-conforming products fun88 login subsequent processes," we are promoting an independent process conclusive approach, where our operations in the production and inspection processes are thoroughly standardized fun88 login ensure stable quality. In addition fun88 login developing multi-skilled workers, we are working fun88 login establish manufacturing processes using digital technologies. Using aufun88 loginmated systems and robots allows us fun88 login reduce human errors and variations fun88 login a minimum for improved quality.

     

     

  • Human resource development

    We provide two multi-skilled human resource development programs aimed at nurturing human resources with a strong sense of involvement who will lead Fuji fun88 login the future. One gives five-year engineers an opportunity fun88 login experience machine installation, production ramp-up support, and on-site inspection and repair services, both in Japan or overseas for a period of one year. The other program is designed for leader-level employees who engage in on-site manufacturing fun88 login experience the entire process ranging from assembly, adjustment, inspection, shipping, installation, production ramp-up, fun88 login the call center. We expect theses programs fun88 login help employees foster a strong sense of involvement, driving Fuji fun88 login maintain the best quality in the industry. products operating in their facfun88 loginries. Through the global engineer upskilling program, we engage in the training and development of staff who can handle a wide range of tasks from product operations fun88 login software support.

     

     

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